Frequently Asked Questions?  

FAQ'S  

General Questions 

Answer: The very best at selling and letting homes in your local area, our services are relative to anyone looking to buy, sell, let or rent. Rouds belive customer satisfactory is very important and this you can see through our service and price. Our team are transparent and on hand for any support, and for that reason are the go to estate agent. 

Answer: We are members of The Property Redress Scheme and follow their Code of Conduct, with 25+ years’ experience. 

Answer: Overall we offer the same service as every other estate agent, but go above and beyond where we can. On the other hand, whats different about Rouds is we focus on the finer details and therefore, we focus on people and quality service. 

Answer: You can arrange a valuation direct with one of our Local Property Professionals within a few seconds, direct on our website. Simply click here and follow the on-screen instructions. 

Answer: The entire estate agent package is included other than the cost of an EPC (if you need one) and if you want us to conduct the viewings. Many customers rely on their Local Property Expert and team to manage viewings due to their experience of managing buyers and knowledge of the local housing market. Our viewings service, which covers all viewings, costs £299. According to our research over the last year 40% of our customers choose this option. There are no hidden fees or charges. Click here to find our more. 

Answer: We offer a comprehensive service including professional advice and support from a Local Property Professional who will visit your property and do everything to get your property live on the market. We offer a range of comprehensive lettings packages. Click here to find our more. 

Answer: Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is selling in the area. 

Answer: Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is letting in the area. You will not be liable for any fees. 

Answer: No. We will help you achieve the best possible price. We will help with negotiations and we judge our success on the basis of achieving the top price for our customers in a transparent way. 

Answer: This allows experienced Landlords to advertise their house on Rouds, Rightmove, Zoopla, Primelocation, Spareroom and more property platforms at a very low price with the option to create a bespoke package to suit your needs. 

Answer: Whether you instruct us for your property or you’re with a different agent, feel free to use our property services. 

Answer: Yes, you can still use Rouds. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement. 

Answer: No. We will not share any of your personal details. We do however provide your name and contact number to the opposing party when a viewing is arranged, just in case you need to communicate on the day, before the viewing takes place (unless you are selling/letting and have chosen for Rouds to take care of your viewings. In these instances, we provide the name and number of the Local Property Professional). 

Answer: You can view our Service Agreement by clicking here. The agreement with Rouds is not all about us, but what we offer and what we promise to do. 

Answer: All of our customers pay on instruction. Instructing Rouds is easy. Just click here and follow the onscreen instructions. 

Answer: You will have access to all details through text and email. You will be notified the second a viewing is booked, feedback provided/requested or an offer made. We will automatically seek feedback from anyone who has viewed your property. You will be the first person to receive the feedback and advice in terms of what it means for your marketing. With offers, you can accept or reject them, or leave them to us to deal with at no extra cost (if you are the seller or landlord). 

Answer: Our team is here to help, no matter how big or small the enquiry. You can get in touch with our team on 0121 517 0490 or contact@rouds.co.uk 

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