Complaints Procedure
Last Updated: 31/03/2021
We are a member of The Property Redress Scheme and mean to give the best quality of service to every one of our clients. To guarantee that your complaints are picked up in ordinary fashion, we have instituted a set interaction by which any raised concerns are taken care of; this permits us to deal with any issues or concerns viably and at every possible opportunity when they are raised.
You may find below our guidance for making a complaint in relation to:
Estate Agency
Residential Lettings & Property Management
Residential Estate Agency / Residential Lettings & Property Management – Making A Complaint
Stage One – Team Leader
complaints ought to, in the principal case, be coordinated to the administrator of the branch you have been managing. They will try to determine you’re concern at the earliest opportunity, otherwise no later than five working days from when they got notice of the issue.
Stage Two – Sales or Lettings Manager
On the off chance that you stay disappointed, you may further your protest recorded as a hard copy to the workplace supervisor answerable for the branch being referred to; the workplace Manager will supply you with their name and contact subtleties. Where important, if the circumstance stays uncertain, we suggest that the issue is raised within one month of finishing Stage 1.
Your heightening will be recognized within three working long periods of receipt and the workplace administrator will work with you to attempt to determine any issues raised as expeditiously as could really be expected. A composed reaction to sum up any examinations and steps taken will be sent within fifteen working days.
Stage Three – Director
On the off chance that you stay disappointed and wish to further heighten your grievance, you may keep in touch with the chief at the location underneath, or through contact@rouds.co.uk. Your letter will be recognized within five working long periods of receipt and a full survey of your grievance will be embraced, including how it has been taken care of to date, which may incorporate further examinations concerning the foundation of your interests. Inside fifteen working days, the chief will detail their discoveries and proposals in a composed reaction to you, to affirm our 'last perspective on the matter.
Stage Four – The Property Redress Scheme (PRS)
After you have gotten our last perspective letter, on the off chance that you are not happy with the proposed goal, you may move toward The Property Redress Scheme (PRS). Subtleties of how to do this are contained inside the last perspective letter close by a connect to The Property Redress Scheme (PRS) shopper control at www.theprs.co.uk.
If it's not too much trouble, note that on the off chance that you do wish to contact The Property Redress Scheme (PRS), you should do as such inside a year of the date of the last perspective letter. It is likewise essential to take note that The Property Redress Scheme (PRS) won't consider your objection until our interior protest's methodology has been depleted.
Complaints Procedure
Last Updated: 31/03/2021
We are a member of The Property Redress Scheme and mean to give the best quality of service to every one of our clients. To guarantee that your complaints are picked up in ordinary fashion, we have instituted a set interaction by which any raised concerns are taken care of; this permits us to deal with any issues or concerns viably and at every possible opportunity when they are raised.
You may find below our guidance for making a complaint in relation to:
Estate Agency
Residential Lettings & Property Management
Residential Estate Agency / Residential Lettings & Property Management – Making A Complaint
Stage One – Team Leader
complaints ought to, in the principal case, be coordinated to the administrator of the branch you have been managing. They will try to determine you’re concern at the earliest opportunity, otherwise no later than five working days from when they got notice of the issue.
Stage Two – Sales or Lettings Manager
On the off chance that you stay disappointed, you may further your protest recorded as a hard copy to the workplace supervisor answerable for the branch being referred to; the workplace Manager will supply you with their name and contact subtleties. Where important, if the circumstance stays uncertain, we suggest that the issue is raised within one month of finishing Stage 1.
Your heightening will be recognized within three working long periods of receipt and the workplace administrator will work with you to attempt to determine any issues raised as expeditiously as could really be expected. A composed reaction to sum up any examinations and steps taken will be sent within fifteen working days.
Stage Three – Director
On the off chance that you stay disappointed and wish to further heighten your grievance, you may keep in touch with the chief at the location underneath, or through contact@rouds.co.uk. Your letter will be recognized within three working long periods of receipt and a full survey of your grievance will be embraced, including how it has been taken care of to date, which may incorporate further examinations concerning the foundation of your interests. Inside fifteen working days, the chief will detail their discoveries and proposals in a composed reaction to you, to affirm our 'last perspective on the matter.
Stage Four – The Property Redress Scheme (PRS)
After you have gotten our last perspective letter, on the off chance that you are not happy with the proposed goal, you may move toward The Property Redress Scheme (PRS). Subtleties of how to do this are contained inside the last perspective letter close by a connect to The Property Redress Scheme (PRS) shopper control at www.theprs.co.uk.
If it's not too much trouble, note that on the off chance that you do wish to contact The Property Redress Scheme (PRS), you should do as such inside a year of the date of the last perspective letter. It is likewise essential to take note that The Property Redress Scheme (PRS) won't consider your objection until our interior protest's methodology has been depleted.